Return & Refund Policy

Last Updated: October 2026

At Lairuela (accessible via https://lairuela.com), we want every skirt and cardigan to stay in your closet because you like it, not because sending it back was a chore. This policy explains how a return works, what it costs you, which is nothing, and when to expect your money.

The headline terms: 30 days from delivery to decide, a prepaid return label emailed within 1 business day of your request, a refund completed within 7 business days of the item reaching us, and no restocking or processing fee of any kind.

By placing an order, you agree to the terms below. If you are unsure whether something qualifies, email [email protected] before you pack it and we will tell you.

1. Key Policy Framework and Timelines

2. What This Policy Covers

This policy covers every item sold on this website, whether it is being returned because of a fault or simply because it did not suit. Returns are made by mail using the prepaid label we send, and refunds are issued in US Dollars to the payment method used at checkout.

Certain product categories may have specific return conditions noted on the product page. Where product-page terms differ from this general policy, the product-page terms apply.

3. Return Eligibility Criteria

• Time limit: email your return request within 30 days of the delivery date shown in tracking.
• Item condition: unworn beyond trying on, unwashed, free of marks, scent and alterations.
• Packaging and tags: original hang tags still attached and the item in its original packaging where that packaging is intact.
• Proof of purchase: your order number, or the email address the order was placed with.

Trying a skirt or cardigan on at home, with the tags on, is exactly what the window is for. Walk around in it, check the hang line in a mirror, try it with the pieces you own. None of that affects eligibility.

4. How to Start a Return

1. Email [email protected] with your order number and the item or items you are returning. No reason is required.
2. Within 1 business day we reply with a prepaid return label and packing instructions.
3. Pack the item with its tags attached, attach the label to the box and drop it at any location for the carrier named on the label.
4. Keep the drop-off receipt until your refund confirmation arrives; the label's tracking lets both of us follow the box back.

No printer? Say so in your email and we will send the label in a format the carrier can scan from a mobile screen at the counter.

5. Return Address

Returns travel to the address below, which is already printed on the prepaid label we send:

6. Refund Processing and the 7 Business Days Commitment

When the return arrives, we inspect it within 1 to 3 business days and email you the outcome either way. If the item meets the criteria in section 3, the refund is issued at once to your original payment method, and customers can expect their refund to be completed within 7 business days from the date we receive the returned item.

Once we issue the refund, your bank or card issuer may take a further 2 to 5 business days to post it to your statement; PayPal balances usually update the same day. If 10 business days have passed since our refund email and nothing has appeared, write to us and we will send the transaction reference so your issuer can locate it.

7. No Fees, in Any Form

• No restocking fee: nothing is deducted for putting an item back into stock.
• No processing fee: nothing is deducted for inspecting or handling the return.
• No out-of-pocket shipping: the prepaid label covers the return journey in full.
• Full purchase price refunded: you receive the full amount paid for the item.

When the return is because of our error, a defective item, a damaged item or the wrong item, the original shipping charge is refunded too. When the return is a change of mind, the original $4.95 shipping charge is retained, and that is the only amount that stays with us.

8. Damaged, Defective, or Incorrect Items

If something arrives damaged, has a fault or is not what you ordered, email a photograph within 7 days of delivery and we move your case to the front of the queue. You choose a replacement or a full refund including the original shipping. In most cases you do not need to send the item back; when we do need it, a prepaid return label is emailed within 1 business day.

9. Exchanges

The fastest way to a different size or color is to return the piece under this policy and place a new order right away, since the new order ships without waiting for the return to arrive. If you prefer a direct exchange, tell us in your return email: we ship the replacement with no shipping charge and the return travels on the prepaid label, so shipping is covered both ways. If the replacement you want is out of stock, we tell you before anything ships and refund the original item in full instead.

10. When Returns Are Not Accepted

A small number of items fall outside this policy:

• Items marked final sale or clearance at the time of purchase.
• Items that have been worn, washed or altered.
• Items returned without their tags or original packaging.
• Items without proof of purchase.
• Gift cards.
• Promotional items received free with an order.

If your situation falls just outside one of these, write to us anyway.

11. Summary of the Return Lifecycle

12. Return Questions

If anything about a return is unclear, ask first; it is quicker for both of us than packing a box twice.

Thank you for shopping with us, and for letting a good skirt and a good cardigan do most of the work.