Frequently Asked Questions

The short answers to what we get asked most, grouped by topic. If yours is not here, email [email protected] and we will answer it directly.

Orders & Payment

Which payment methods do you accept?

PayPal, debit cards and credit cards (Visa, Mastercard, American Express, Discover). Every payment runs through PayPal's gateway, and you do not need a PayPal account to pay by card. Details are on our Payment Methods page.

When is my card charged?

At checkout, once. There are no later charges, holds or subscriptions attached to an order.

Can I cancel or change an order after placing it?

Yes, within 24 hours for any reason, and after that for as long as the order has not left us. Address, size, color and quantity can all be changed in that window. Our Cancel & Change Order Policy explains what happens once a tracking number exists.

Do you charge sales tax?

Sales tax is calculated at checkout where applicable, based on the shipping address.

Will I get an order confirmation?

Yes, an email arrives as soon as the order is placed, with the items, the total and the shipping address, so you can check it before processing starts.

Shipping

Where do you ship?

To street addresses in the United States. If your address is unusual in some way, write to us before ordering and we will check it with the carrier.

How much is shipping?

$4.95 per order as a flat rate, whether the box holds one skirt or several pieces. Nothing is added for weight or distance.

How long does delivery take?

Orders are processed within 1 to 3 business days and spend 5 to 7 business days in transit, so 6 to 10 business days from order to doorstep. The Shipping Policy has the full timeline.

What is the order cutoff?

Our order cutoff is 5:00 PM EST Monday through Friday. Orders placed after the cutoff, on a weekend or on a federal holiday begin processing on the next business day.

How do I track my order?

A tracking number is emailed when the order ships. Enter it, with your order email, on our Order Tracking page, or follow the carrier's link in the same email.

My package says delivered but I do not have it. What now?

Check with household members and neighbors first, then email us. We open a trace with the carrier ourselves and replace or refund a confirmed loss.

Returns & Refunds

What is the return window?

30 days from the delivery date, for any item that is unworn, unwashed and still has its tags.

Who pays for return shipping?

We do. Email us to start the return and a prepaid label lands in your inbox within 1 business day. There is no restocking fee and no processing fee either.

Do I have to explain why I am returning something?

No. A reason helps us decide what to stock next, but you do not have to justify the return to us.

How long does a refund take?

We inspect the return within 1 to 3 business days of its arrival and email you the outcome either way. The refund timeline from that point is set out in our Return & Refund Policy.

Can I exchange for a different size?

Yes. The fastest route is to return the piece and place a new order, since the new size ships right away. A direct exchange is also available, with shipping covered both ways; just say which you prefer when you write.

What if an item arrives damaged or is not what I ordered?

Email a photograph within 7 days of delivery and we move your case to the front of the queue. You can choose a replacement or a full refund including the original shipping, and in most cases the item does not need to come back.

Products & Sizing

What sizes do you carry?

US letter sizes, stated on each skirt and cardigan alongside flat measurements taken from a sample: waist and length for skirts, shoulder width, body length and sleeve length for cardigans.

How do I pick a skirt size?

Start with the waist measurement, since a midi skirt hangs from its waistband. Measure a skirt you already wear flat across the top of the band and match that number; the length then follows.

How do I pick a cardigan size?

Match the shoulder width first. Lay a cardigan you like flat and measure seam to seam across the top; body and sleeve length are easier to live with when the shoulders are right.

Are the skirts lined?

The lighter fabrics are lined; the heavier weaves are not, because they hang cleanly on their own. Each listing says which.

Can I wash the cardigans at home?

The fiber content and care instructions on each listing come from the garment's own label, and most of the knits take a cool, gentle wash. Our care guide on the blog goes into how to handle a light knit.

Are the clothes new?

Yes. Everything we sell is new, ready-made stocked inventory, shipped from Glastonbury, Connecticut.

Still Have a Question?

Anything not covered above is a one-email question, and we answer every message personally.

Thank you for shopping with us, and for letting a good skirt and a good cardigan do most of the work.