Cancel & Change Order Policy

Last Updated: October 2026

At Lairuela (accessible via https://lairuela.com), this page explains how to cancel an order or change it before it ships, and what your options are once a box is already on its way.

Sizes get second-guessed and addresses get mistyped, especially when a skirt is being ordered to match a cardigan already in the closet. We would rather fix an order in the first day than see it come back a week later, so the window below is generous and the process is one email.

By placing an order, you agree to the terms below. If your situation is not described here, email us at [email protected] and we will be glad to help.

Cancellations and Changes at a Glance

1. Canceling Within 24 Hours

Email us within 24 hours of placing the order and we cancel it, no reason needed. The full amount paid, including shipping, is refunded to your original payment method, and we confirm the cancellation by email.

2. Changing an Order Within 24 Hours

In the same 24 hours you can change the shipping address, swap a size or color, or adjust the quantity of any item. Email the order number and the change you want. If the new item costs more or less, we charge or refund the difference before the order moves on. If a requested size or color is out of stock, we tell you and let you choose another option or cancel.

3. After 24 Hours, Before Shipping

If it has not left the shop, we will still cancel it. Processing takes 1 to 3 business days, so there is often room after the first day. Email us as soon as you can; if the box has not been handed to the carrier, we cancel or change the order exactly as in sections 1 and 2.

4. After the Order Has Shipped

Once a tracking number exists, the box is already with the carrier and cannot be recalled, but you are not stuck with it. You can refuse the delivery, in which case the carrier returns it to us, or accept the delivery and email us for a prepaid return label, which we send within 1 business day. Either way the full order amount, including shipping, is refunded once the box reaches us. Our Return & Refund Policy describes how the return itself works.

5. Orders We Cannot Cancel

• Items marked final sale at the time of purchase, once processing has begun.
• Orders that have already been assigned a tracking number (see section 4 for what you can do instead).

If your situation falls just outside one of these, write to us anyway.

6. Address Corrections

A wrong house number or an old apartment on the order is fixed at no cost up until the carrier scans the box. After that, write to us anyway and we will contact the carrier on your behalf to redirect or hold the package where the carrier allows it. Our Shipping Policy covers what happens if a box comes back to us as undeliverable.

7. Cancellations We Initiate

Occasionally we have to cancel an order ourselves, for example when an item sells out between your order and processing, when a payment does not clear, or when a pricing error is obvious. We email you straight away with the reason, and anything already charged is refunded in full to your original payment method.

8. Changes to This Policy

This page may be updated from time to time. The date at the top shows the current version, and orders already placed follow the terms that were in force when they were placed.

9. Cancellation Questions

The fastest way to stop or change an order is an email with the order number in the subject line.

Thank you for shopping with us, and for letting a good skirt and a good cardigan do most of the work.