Shipping Policy

Last Updated: October 2026

At Lairuela (accessible via https://lairuela.com), this page sets out how an order travels from us to you: what shipping costs, when processing starts, how long transit takes, and what we do when a package is late, lost or damaged.

A midi skirt or a light cardigan is often bought with a particular week in mind, so knowing the day a box is likely to arrive matters as much as the price of getting it there. Every figure below is the same one you will see at checkout and on our other pages.

By placing an order, you agree to the terms below. If a question about delivery is not answered here, email us at [email protected] and we will be glad to help.

Shipping at a Glance

1. Where We Ship

We ship to street addresses in all fifty states. P.O. boxes, APO and FPO addresses and US territories are outside our standard carrier setup, so if your address falls into one of those, write to us before you order and we will check whether a carrier can reach it. If your situation falls just outside one of these, write to us anyway.

2. One Flat Rate

Shipping is $4.95 per order. The rate does not change with the number of pieces, the weight of the box or the distance it travels, and there are no handling fees, fuel surcharges or residential surcharges added at any stage. The price shown at checkout is the full price.

3. Order Cutoff

Our order cutoff is 5:00 PM EST Monday through Friday. An order placed before the cutoff enters processing the same business day. Orders placed after the cutoff, on a weekend or on a federal holiday begin processing on the next business day.

4. Processing and Handling

Processing takes 1 to 3 business days, counted from the business day the order enters the queue. For this policy and every other page on this site, business days are Monday through Friday, excluding federal holidays. During processing we pick the pieces, check each one against the order, pack them and hand the box to the carrier. Every order is handled the same way whatever it contains.

5. Transit and Total Delivery Time

Once the carrier scans the box, transit takes 5 to 7 business days depending on your distance from Connecticut. Adding handling and transit together, most orders arrive 6 to 10 business days after they are placed. These are estimates based on carrier performance, not guarantees; section 12 explains what we do when a box runs late.

6. Carriers

We ship with USPS, UPS and FedEx and choose the carrier per order based on destination and parcel size. If one carrier is a problem at your address, mention it in the order notes or by email and we will route around it where we can.

7. Tracking

A shipping confirmation with the tracking number goes out by email the day the box leaves us. You can follow the carrier's link in that email or enter the number on our Order Tracking page. Tracking can take up to 24 hours after the first scan to show movement.

8. Orders Shipped in More Than One Box

Occasionally an order ships in two boxes, for example when a cardigan and a skirt are packed from different shelves. You will receive a tracking number for each box, and you pay the flat rate once. If one box arrives and the other does not within two days of it, email us and we will trace the second.

9. Address Accuracy

Please check the shipping address in your order confirmation as soon as it arrives. If anything is wrong, email us right away; an address can be corrected at no cost up until the box is handed to the carrier. If the order has already shipped, write to us anyway and we will contact the carrier on your behalf to redirect or hold the box where the carrier allows it.

10. Undeliverable and Returned Boxes

When a carrier cannot deliver and returns the box to us, we email you as soon as it arrives back. You can have it reshipped to a corrected address at no extra charge, or take a full refund of the item price.

11. Lost or Stolen Packages

If tracking shows delivered and the box is not there, check with household members, neighbors and a building office first, since carriers sometimes scan a box a few hours before it is actually dropped off. If it has not turned up by the next day, email us. We open the carrier trace ourselves and replace or refund a confirmed loss; you do not need to deal with the carrier directly.

12. Damaged Packages

If a box arrives damaged or an item inside is damaged, email us within 7 days of delivery with a photograph of the damage and your order number. We will send a replacement or a full refund, including the original shipping charge, and in most cases you keep or discard the damaged item. If we do need it back, a prepaid return label is emailed within 1 business day.

13. Delays

When tracking stalls or a carrier posts a delay, we email you before you have to ask, with the new estimate. If the delay no longer suits you, you can cancel even after the box has shipped: refuse the delivery and it returns to us, or accept it and email us for a prepaid return label. Either way the full order amount, including shipping, is refunded. Our Cancel & Change Order Policy covers the earlier cancellation window.

14. Holiday Schedule

We do not process or ship on federal holidays. Orders placed on or just before one enter processing on the next business day, and carriers may add a day to transit around those dates. The estimate at checkout already allows for this.

15. Returns and Cancellations

Returns are covered in our Return & Refund Policy, including the prepaid label we email for every return. Cancellations and changes before shipping are covered in our Cancel & Change Order Policy.

16. Changes to This Policy

We may update this page as carriers, rates or routes change. The date at the top shows the current version, and orders already placed are shipped under the terms shown when they were placed.

17. Shipping Questions

For anything about a box in transit, include the order number and we will check tracking before we reply.

Thank you for shopping with us, and for letting a good skirt and a good cardigan do most of the work.